Resources
FAQ's
- What is the monthly rent?
- When is rent due, and what are the accepted payment methods?
- Are utilities included in the rent, or are they separate?
- Is there a late fee policy if rent is paid after the due date?
- Is there a security deposit? If so, how much is it, and are there any conditions for its return?
- Is there a fee to use Cash Pay? There is a $4 fee collected by the retailer to utilize Cash Pay.
- How long is the lease term? 12 months
- What are the terms of the lease agreement, including any rules or restrictions? Look at your signed lease HERE (link to innago.com)
- Are there any clauses regarding subletting or early termination of the lease?
- What is the process for renewing the lease?
- Are there any specific maintenance responsibilities outlined in the lease?
- What appliances are included in the rental unit?
- Are there laundry facilities on-site, and if so, are they shared or private?
- Is parking available, and are there any additional costs associated with it?
- Are pets allowed, and if so, are there any restrictions or additional fees?
- Are there any amenities such as a gym, pool, or communal areas, and are they accessible to tenants?
- How are maintenance requests handled, and who should be contacted in case of emergencies?
- What is the landlord’s response time for addressing maintenance issues?
- Are there any regular inspections or maintenance schedules that tenants should be aware of?
- Are tenants responsible for minor repairs or maintenance tasks?
- What is the neighborhood like in terms of safety, amenities, and community services?
- Are there any local regulations or ordinances that tenants should be aware of?
- What public transportation options are available nearby?
- Are there grocery stores, restaurants, schools, or other essential services within a reasonable distance?
- When is the move-in date, and what is the process for collecting keys or access cards?
- Are there any specific move-in procedures or requirements, such as providing proof of renters insurance?
- Can tenants make any modifications or improvements to the rental unit, and if so, are there any restrictions or approval processes?
- Are there any additional fees or charges not mentioned in the lease agreement?
- What is the process for reporting and resolving disputes with the landlord?
- Are there any renter’s insurance requirements?
- What are the consequences for violating the terms of the lease agreement?
- Online Application
- Client Data Sheet
IMPORTANT REMINDERS
This rental unit, including carpets, has been professionally cleaned prior to your move in. If you have any issues with the condition of your unit, please note on your check-in sheet and notify our office as soon as possible.
You will be charged for any service call due to resident negligence.
R.U.B.S. (RATIO UTILITY BILLING SERVICE)
What does R.U.B.S. stand for?
RUBS is an acronym for Ratio Utility Billing System. When individual meters are not available, the RUBS program allows us to bill a reasonable amount per resident for utility services used.
How is RUBS calculated?
The calculations for all utility services are based on the total bill divided by the total number of residents.
For example, 4 people live in a building. The trash charge for that building is $200. Each person’s share is $50. If 1 person lives in Unit A and 3 people live in Unit B; Unit A is responsible for their share equal to $50. Unit B is responsible for their share, equaling $150. Vacant units’ are paid for by the owner. Any resident who moves in mid-month will have a prorated charge based on the number of days living in the unit. The bill dates for utilities are based on the dates the bills were received. Like other providers, utilities are typically billed for usage in the previous month. Most utility providers bill in a range that may not be consistent with the calendar month.
How much will my portion be?
Due to the nature of residents moving in and out, the usage of each individual, and the costs of the utility specifically, it’s very difficult to calculate an average cost for each resident in a given building.
How will I receive my bill?
Horizon will email all statements to the residents by the 20th of each month. Each resident must keep an active email address on file.
How do I know how much to pay?
Horizon sends out a monthly invoice to the email address on file. Please make sure we have the best email address for you. You will see the charges on your portal by the 20th of each month.
When is my payment due?
Your payment is due with your next month’s rent and can be paid directly on your portal. Charges are posted by the 20th of each month and are to be paid in accordance with the rent on the 1st of the month (unless otherwise stated in the lease).
What if there is an error on my bill?
We do our very best to make sure each bill is carefully calculated. If you notice an error on your statement, please contact your local Horizon office so we can address it as soon as possible.
How is occupancy calculated?
Occupancy is any person residing in the unit regardless of age. If you notice someone’s significant other spending more than three (3) consecutive nights in your neighbor’s unit, please notify Horizon so you don’t have to pay for their utility usage.
Can I see the utility bill?
To ensure the total bill is correctly divided would require Horizon to provide additional information about the residents who live in the building and owners of the building, which we believe would be an evasion of privacy. If you believe the amount you were billed for is inaccurate, please contact your local Horizon office, and we will be happy to help resolve the matter.
Is there a service fee?
A flat fee of $6.16 per month per unit will be charged regardless of the number of utilities being calculated or the total amount being charged.
What does my service fee cover?
The service fee paid by the residents covers the time it takes to email residents the statements, split the bills evenly amongst the residents, accurately calculate the occupancy each month, and audit the utility consumption to ensure the bill’s accuracy.
What if my toilet/sink/shower/pipe is leaking? Will that increase my bill?
If you have any water issues, call your local Horizon office immediately. Resolving these issues in a timely manner will help residents save money on their utilities. Please notify Horizon of any maintenance issues within your unit and building immediately. Not doing so may result in further issues with the unit, higher utility bills than necessary for the residents, and possible additional charges to the resident for the repair.
Rental Assistance
- Iowa Finance Authority (IFA): Iowa Finance Authority
- Emergency Solutions Grant (ESG): Contact local agencies or visit the Iowa Department of Human Rights – Emergency Solutions Grant
- Salvation Army: Salvation Army Iowa
- 211 Iowa: 211 Iowa
- Legal Aid Organizations: Iowa Legal Aid
These websites should provide you with more information about rental assistance programs and other support services available in Iowa.
Home Tips that we want all tenants to know:
🏠 Welcome to Your New Home! 🏠
We’re thrilled to have you as part of our community! To ensure you have a smooth and enjoyable living experience, here are some helpful home tips:
- Emergency Contacts: Keep our contact info handy, along with numbers for local utilities and emergency services. Your safety is our top priority!
- Appliance Manuals: Need help with the appliances? Check the designated area for manuals and troubleshooting tips.
- Cleanliness is Key: Regular cleaning keeps the place fresh and pest-free. Let’s keep our home sparkling together!
- Trash Talk: Know the trash disposal schedule and how to do it right. It’s a small step for a cleaner environment!
- Maintenance Made Easy: Got an issue? Don’t hesitate to let us know! Quick reporting helps us keep everything in top shape. Use Innago Portal to report any maintenance issues.
- Safety First: Test smoke and carbon monoxide detectors regularly. Your safety is our priority!
- Plumbing Pointers: Be gentle on the plumbing. Only toilet paper down the toilet, please! Let’s avoid clogs and leaks together.
- Stay Comfortable: Use heating and cooling wisely to save energy and keep comfy year-round.
- Seal the Deal: Properly sealed windows and doors save energy and keep our home cozy and secure.
- Fire Safety: Be fire-smart! Avoid overloading outlets and have a fire escape plan just in case.
- Pest Prevention: Keep pests away by sealing food, keeping the kitchen clean, and reporting any sightings pronto!
- Be a Good Neighbor: Let’s keep noise levels down, especially during those late hours. Respect goes a long way!
- Parking Peacefully: Know the parking rules to avoid any misunderstandings with your neighbors.
- Stay Secure: Lock up and keep keys and codes private. Safety is a shared responsibility!
- Protect Your Stuff: Renter’s insurance is a smart move to safeguard your belongings. Better safe than sorry!
Feel free to reach out if you have any questions or need assistance. Here’s to making wonderful memories in your new home!